Frequently asked questions

When you sign up (free), you get your own suite code at our warehouse in Kerala — used as the building line of the address, for example "India Rabbit, IR-1001". Use it as the delivery address on Amazon.in, Flipkart, Myntra, or any Indian store, and we receive the parcels on your behalf.

Storage is free for 30 days per parcel. Need longer? You can extend storage from your dashboard for a small fee that is simply added to your shipping bill.

It depends on destination and chargeable weight (the greater of actual and volumetric weight). Sign up or message us on WhatsApp for a quick estimate — and save up to 80% by combining several parcels into one box.

The weight shown when a parcel arrives is that parcel on its own, in the box the seller sent it in. It is an estimate, and it is there so you can plan. Once you raise a shipping request we strip the retail packaging, repack everything into one box and weigh the finished parcel — that is the weight you are billed on, because it is the weight the airline sees. It moves in both directions. Retail cartons, hangers and surplus padding come off, which takes weight away and takes a great deal of volume away. The international outer carton, protective wrap for anything fragile, tape and the labels put some back. A few hundred grams either way is normal on a box holding several parcels. You always see the final weight and the final price in your account before you pay — nothing is ever charged on the estimate.

Two things round it up, and neither is ours. Carriers bill in fixed weight steps rather than in grams, so a box that lands just over a step is charged at the next one up. And they bill on chargeable weight — the greater of what the box weighs and what its size says it weighs (length × width × height ÷ 5000) — so a light but bulky box is priced on its size instead. Removing retail packaging is the fastest way to bring both numbers down, which is why we do it to every shipment at no charge. Your quote always shows the weight it was calculated on.

Yes — every parcel is opened when it reaches us. It is how we check that what arrived is what you ordered, photograph the contents for you, and catch a restricted item at our warehouse rather than at a customs desk in your country. It is also what makes consolidation possible: retail packaging has to come off before several orders can be repacked into one box. Nothing is opened after it has been packed for dispatch, and the photographs are visible only in your own account.

You will see it in the photographs before the parcel goes anywhere, which is the whole point of checking at this end. Tell us and hold the parcel — storage is free for 30 days — while you take it up with the seller. A return inside India is straightforward.

Yes, while it is still with us in India. If something is wrong when it reaches our warehouse in Kerala, you see it in the photographs before anything ships. Start the return with the store inside its return window and we hand the parcel to the store's return pickup at our warehouse. Once a parcel has shipped abroad it can no longer go back to the Indian seller through us, so check the photographs before you ask us to ship.

No, we do not sell shipping insurance. If a parcel is lost or damaged on the way, we help you with the claim to the courier, and that courier's own terms decide what is paid. Our own liability is limited to the fee you paid us for that shipment, as our terms set out.

No. Cash-on-delivery orders cannot be accepted at our warehouse, so pay the store online when you order.

We keep it safely until someone claims it. If an order shows as delivered but is not in your account, send us the order number and the name on it, and we will match it to you.

Ours. Your India Rabbit address carries our warehouse number, so the courier calls us and we receive the parcel for you.

Yes. Tell us as soon as you can and we arrange the change with the courier.

Yes, either. Tell us who is coming or which courier is collecting, and we have the parcels ready.

It is returned. Check your country's page under prohibited items before you order anything you are unsure about.

Not one of our own. We ship courier parcels, so large or fragile things such as a rug, a small piece of furniture or a musical instrument are fine, packed properly. We do not handle freight or pallets.

Yes. Declare them honestly as used, with a realistic value.

Yes, from our side. Whether they are allowed in depends on your country, and some countries are strict about meat, fish and dairy, so check your country's page under prohibited items first.

Yes, sealed and declared. Perfume, nail polish and aerosols cannot be shipped, because airlines treat them as flammable.

No. Agarbatti, dhoop, camphor, sambrani and anything else that burns cannot be shipped. Lamps, idols, bells and other pooja items can.

No. We cannot ship mobile phones or laptops.

No. We do not ship real gold, silver or diamond jewellery. Imitation, Kundan and fashion jewellery is fine.

No. If something needs stitching or altering, have it done by a tailor in India who can send the finished piece to your India Rabbit address.

Instead of shipping each order separately, we repack all your parcels into one box, removing unnecessary retail packaging. One international shipment instead of five means one base rate and much less volumetric weight.

One-time KYC (Aadhaar, PAN, passport, or similar government ID) — required by Indian customs for all international shipments. Per shipment, you just declare what you paid for the items; uploading the store invoice speeds up clearance.

After we weigh and pack your shipment you get a final quote by email, payable online by international credit/debit card, UPI, or netbanking through Razorpay. Prices are in INR with an approximate conversion shown in your currency.

Typically 5-12 business days after dispatch depending on destination, via our express partners with full door-to-door tracking.

Ninety days from the day it arrives — that is 30 days free plus two paid 30-day extensions. We email you when 7 days of storage remain and again on the day it expires, and your parcel list shows the days remaining at all times.

Perfumes, nail polish, aerosols, agarbatti, camphor and anything else that burns, anything with a battery (including toys and watches), mobile phones and laptops, real gold, silver and diamond jewellery, cash, and other prohibited or carrier-restricted items — see our prohibited items page, and message us on WhatsApp before ordering anything you are unsure about.

Premium is a direct courier: faster, better tracking, and it reaches everywhere we ship. Economy is a consolidated service, several days slower, and noticeably cheaper where it is available. The calculator shows both for your destination, and only Premium appears if Economy does not serve that country or postcode.

Either the economy network does not reach that destination or that specific postcode, or your shipment contains medicine, which ships Premium only.

Yes — prescription medicine in personal quantities, with the prescription in the box, on our Premium service only. Controlled or narcotic medicines usually need approval from the destination health authority. Tick the medicine switch when you calculate or request shipping and we will handle it correctly.

On the weight and size of the packed shipment and where it is going, plus 18% GST, which Indian law requires on a service supplied from India. The calculator shows the whole figure before you commit — there is no fuel surcharge added later and no handling fee at checkout. Import duty is not included, because it is charged by customs in your country rather than by us.

Length x width x height in centimetres divided by 5000. Airlines bill on that or the actual weight, whichever is greater, because a large light box takes up the same aircraft space as a small heavy one. Consolidating orders and letting us strip retail packaging is how you bring it down.

No. Receiving parcels, storing them, photographing them, repacking and combining them into one shipment are all included. You pay for the international shipment itself.

Usually yes, in your own country, on delivery. It is set by your customs authority on the declared value of the goods and collected by the courier. We never collect duty.

Yes, and it is the case the service is really for. A small boutique, a handloom society or a single-shop brand usually delivers only inside India, and not because of a shipping policy: it has no international channel at all. It does not need one. Give it your Indian address and it makes an ordinary domestic delivery, we receive the parcel, and we forward it to you. The same goes for a shop you walked into on a trip to India. If it can courier within India, it can reach us.

Yes, and that is where most of the saving is. Each parcel you order to your Indian address arrives on its own and waits. When you are ready we strip the retail packaging, repack everything into one box and send that single shipment, so you pay one international rate instead of one per store. Receiving, storing, photographing, repacking and combining are all included. You pay for the international shipment itself.

We match it to your suite code, weigh it, photograph it and show it in your account. It then waits, free, while you finish ordering. Nothing moves until you raise a shipping request: at that point we strip the retail packaging, combine everything into one box, weigh the finished parcel, and show you the final weight and the final price before you pay. You are never billed on the arrival estimate.

For the delivery address, no. The address we give you carries our Indian warehouse number, which is the number a courier should call to deliver the parcel, so that field is already answered. Two other places can ask for a number and they are separate problems. Payment: an Indian store may want an Indian card or an OTP on an Indian number. Foreign cards often work, and where a store will not take yours, message us on WhatsApp before you order rather than after. Account sign-up: those rules vary by site and change over time, so if one will not let you register without an Indian mobile, ask us first.

Yes. An Instagram seller who ships by Indian courier can send to your Indian address exactly as to any customer in India. Give them the address with your suite code on the building line, and ask for the tracking number, because a small seller often books over a counter rather than through a portal. Parcels from individual sellers are the ones worth seeing before they travel, and we photograph every parcel on arrival as standard.

No. Sign in with the email and password you already use and everything is there — your suite code, your parcels, your shipping history and your invoices.

Yes. Any suite code already issued to you stays valid and stays yours. Put it on the building line of the address and your parcel reaches the right shelf.

To our warehouse at Pendanathu Plaza, Behind ICICI Bank, Vellappadu, Pala, Kerala 686575. Your dashboard shows the full address with your own suite code, ready to copy into a checkout form.

Yes. Every parcel is photographed on arrival, and you can request additional photos from the parcel page if you want to check a specific item before you pay to ship it.

Tell us before you request shipping. We photograph the damage and help you take it up with the seller while the parcel is still in India — which is far easier than after it has crossed a border.

We are a forwarding service, not a buying service — you place and pay for the order yourself. If a store refuses your card, message us on WhatsApp before ordering and we will tell you what is possible.