Cancellation & Refund Policy

This policy explains when courier bookings, pickup requests, and shipment-related payments may be cancelled or refunded. India Rabbit acts as a booking and service agent for shipping partners, so refunds may depend on whether the shipment has already been picked up, processed, documented, manifested, handed over, scanned, or charged by a partner.

Cancellation Before Pickup or Processing

You may request cancellation before pickup, documentation, manifest creation, partner booking, label generation, or any operational processing. If no cost has been incurred, eligible prepaid service charges may be refunded after deducting payment gateway charges or administrative costs, if any.

After Pickup, Booking, or Partner Handover

Once a shipment is picked up, booked, manifested, labelled, processed, or handed over to a shipping partner, cancellation may not be possible. Any refund, reversal, return, or charge adjustment will depend on the selected partner's rules and the shipment status.

Non-Refundable Charges

• Pickup, packing, handling, documentation, KYC, customs, storage, return, reattempt, remote-area, and administrative charges already incurred.
• Payment gateway, bank, currency conversion, fuel surcharge, volumetric-weight difference, partner cancellation, or partner service charges.
• Charges for prohibited, restricted, misdeclared, under-declared, poorly packed, receiver-refused, customs-held, or authority-detained shipments.

Service Delays

Transit times are estimates and may change due to partner network conditions, customs, security checks, weather, holidays, strikes, route disruption, incorrect address, receiver unavailability, or force majeure. Delay alone does not automatically qualify for a refund unless the chosen partner service includes a written money-back guarantee and the partner accepts the claim.

Failed Booking or Overpayment

If payment is collected but a shipment cannot be booked due to service unavailability, partner rejection, or an internal error not caused by customer misdeclaration, we will offer an alternate service or process an eligible refund.

Where Your Refund Goes

Anything you paid from your India Rabbit wallet goes back to your wallet. For anything you paid by card or UPI, we ask you each time: the full amount in your wallet at once, or back to your original payment method, less the payment gateway charge on it. Banks usually take 5 to 7 working days. Money in your wallet stays there: it isn't paid out as cash or moved to a card later.

Buy for Me

• Our fee is 6% of the item prices, at least ₹99 an order. It includes GST and card charges, and you pay it with the order. Shipping abroad is paid separately, when you ship.
• Before we buy an item, you can cancel it free and get a full refund.
• If we can't buy an item (sold out, or the seller won't sell to us), the money for it and our fee on it are refunded.
• If the price changes: if it's higher, we ask you first, unless you told us to buy anyway up to a set amount. If it's lower, the difference is refunded.
• After we buy, before the seller ships, we ask the seller to cancel. If they do, the item and our fee on it are refunded once the seller refunds us.
• After the seller ships, or a return because you changed your mind: it costs ₹50 per store, plus anything the seller charges, and our fee isn't refunded. The rest is refunded once the seller refunds us. Some sellers don't accept returns; we'll tell you if so.
• If the seller sent a damaged or wrong item, you pay nothing extra. The item and our fee on it are refunded once the seller refunds us.
• Items already packed into a shipment can't be sent back to the seller.

Your India Rabbit Wallet

• Use it on anything you pay us for: shipping, extra charges and Buy for Me.
• Refund money in your wallet doesn't expire. It isn't paid out as cash, earns no interest, and can't be moved to a card or another account.
• Promotional credit (invite rewards and offers) is kept separately from refund money. It lasts 12 months from when it's added and pays up to a quarter of a payment, and only our charges, not the price of items we buy for you. It can't be exchanged for cash or sent to a card, and it may be removed if it was earned against the rules, for example two accounts for one person, or a shipment that was later cancelled.

Refund Timeline

Approved refunds are normally initiated within 7 to 10 working days after verification and partner confirmation, where applicable. Bank or payment gateway settlement time may take additional days.

How to Request a Cancellation or Refund

Email info@indiarabbit.com with your name, phone number, shipment or invoice number, payment proof, booking date, and reason for cancellation or refund. You can also call +91 9747 722248.